Business Analyst - Config Operations
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Job Description
Business Analyst – Config Operations
The Elevator Pitch: Why will you enjoy this new opportunity?
Do you want to guide decisions that influence a $11+ billion dollar technology business? Help drive the future at the world leader of cloud infrastructure and business mobility solutions? And work for an employer consistently recognized as one of the best places to work? VMware is the leader in virtualization and cloud infrastructure solutions – from software-defined data center to hybrid cloud computing and the mobile workspace – that enable our more than 350,000 enterprise customers to thrive in the Cloud Era.
This role of a business analyst in Configuration Operations will give you opportunity to work with industry experts with cross-functional team such as Product and Pricing Managers, Pricing Specialists, and Deal Analysts. You will be part of team that helps VMWare’s focus to become a SaaS & Subscription- centered company
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
- You are expected to understand process for Configuration modeling for all VMWare products
- You will be also expected to create and manage Configuration Business Rules for VMWare products by participating in NPI/NSI process
- You will be expected to get familiarized with configuration requirements while working with Product Managers and Pricing/Marketing Managers.
- In addition, you will interact with business and technical teams to find the best and most efficient solutions and creating the best user experience possible for configuration needs
- You are expected to bring a problem-solving attitude to Conflict resolution and negotiations skills to resolve disagreements quickly and effectively
- You will build domain expertise in related functional areas (marketing, quoting, pricing, renewals, partner, service, and sales operations.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- You and your peers provide day-to-day support related to configuration operations to internal users. In doing so, you will partner with Product/Pricing Managers, operations team in pricing, quoting and other CPQ functions.
- Among different daily tasks, you will be able to identify potential process improvements and potential long-term solutions, help your peers creating knowledge articles, triage and resolve support cases and change requests within SLAs, collaborate when required with Engineering, Product Owners, Business and Solution Architects resolving business capabilities, set and communicate resolution time frames to users/stakeholders, lead and facilitate training sessions within the team/users/stakeholders, take part or even ownership of assigned activities when required
- You may also be engaged with stakeholders to understand their business processes and impact of our operations in their ecosystem, working closely with product owners to lead and develop post deployment support plans and participate in discussions with stakeholders on identifying root cause of issues, process gaps, user training, process re-engineering or simply collecting, assimilating, and documenting requirements for future enhancements.
What is the leadership like for this role? What is the structure and culture of the team like?
You will be surrounded by an exciting and dynamic global team of domain experts in Configuration, Pricing, and Quoting functions. Configuration Operations reports to Pricing & Monetization team within the Finance Department. This team takes care of configuration modeling requirement for all VMWare products in collaboration with Product and Pricing Managers. It plays a pivotal role in VMWare’s transformation to a SaaS and Subscription-centric company.
This role reports to Narendra Kale, a compassionate leader whose main driver is not only to care about employee wellbeing but also to help them develop world-class expertise in CPQ domain for their career growth.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive
benefits package. Below are some highlights, or you can view the complete
benefits package by visiting
www.benefits.vmware.com.
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing classes
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
**VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: **VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.