Business Analyst - P2P

About the department

Cloudflare’s CIO organization has an Enterprise Applications Team that operates our enterprise systems end-to-end, providing process cohesiveness across the functional areas. This enables our Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us.

Within the Enterprise Applications Team is a Finance & Legal team whose main responsibility is to manage our Finance and Legal platforms in addition to other platforms that support our financial/ legal functional areas.

What you'll do

Cloudflare is looking for Business Analyst - P2P to help implement Certa and maintain the system, as well as peripheral financial systems. In this role you will be supporting the procure to pay system, new features integrations, new workflows creation, configuring Certa, integrations to NetSuite etc. The ideal candidate should have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. This role will assist other core business systems analyst/architects across IT for strategic and business as usual projects.

• You will contribute to all aspects of an agile software development life cycle including design, architecture, development, documentation, testing and operations

• You will push your design and architecture limits by owning all aspects of solutions end-to-end

• Support/build integrations with select enterprise systems

• Ensure all configurations and integrations are thoroughly tested and ready for deployment

• Identify gaps and opportunities for automation and work on Proof of Concepts for new requirements as appropriate

• Work with external vendors and product support teams to troubleshoot system issues as they arise

• Perform day-to-day maintenance of the application in operation, including tasks related to identifying issue root cause(s), troubleshooting issues, and issue resolution, dispatch to partner teams, and/or escalation

• Serve as the primary point of contact for designated business system(s), as well as the liaison between teams internally and at external application(s)

• Seek opportunities to streamline and/or automate procedure

• Build and streamline solution configuration processes with focus on reusability via a no-code designer leveraging JSON, XML, and selected system’s configuration engine

• Respond promptly to application alerts, production issues and follow through to resolution per established SLAs

Examples of desirable skills, knowledge and experience

• 3+ years of experience in implementations and ongoing operations of enterprise systems in a Technical Analyst / Business Systems Analyst role
• Possess excellent communication skills – written and oral, interpersonal and organizational
• Demonstrated experience working with business functions to understand and map processes to functional and technical specifications
• Ability to understand and represent the needs of the end user in a software development environment
• Advanced knowledge of no-code applications, advanced business rules engines, business intelligence and reporting tools, techniques, and algorithms
• Experience in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, and external application consultants
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems

Required Technical Skills

• Modern programming languages (e.g., Java, Javascript, Python)
• Process documentation and data visualization
• Business intelligence and reporting software
• Development & management methodologies including Scrum, Agile, Kanban, and Jira
• UI/UX experience, and ability to work with designers/analytics
• Well versed with ERP & BSM systems such Oracle NetSuite and Coupa
• Strong experience with SOAP/Rest API Integrations
• Understanding of standard operators, constraints, Boolean logic, etc.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $80,000 - $98,000.
• For New York City-based hires: Estimated annual salary of $95,000 - $116,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave