We have a crucial role for a skilled Business Analyst to join the DX (Digital Transformation) Applications team, to help manage, change and plan future application improvements. The team have a mission to support sales and marketing performance across multiple B2B and B2C business groups, by providing first class user support, system maintenance, and developing and simplifying functionality.
With initial focus on our Salesforce.com applications, you will be a translator between the business and technical teams for key projects and change requests. Breaking through ambiguity to thoroughly understand business goals, impacted processes, people and their challenges. You should be a strategic thinker who excels at execution, loves to find innovative solutions to complex problems spanning both operational processes and software solutions; ultimately driving adoption and increasing the value of our applications.
You will be joining a great team who work collaboratively, are moving towards more agile practices, and who bring humour and camaraderie to work in equal measure.
Mobilise, execute, and manage projects to complete detailed analysis of business requests
Deep dive the ‘why’ behind requests and thoroughly scope improvement ideas
Manage timelines and capacity planning of project discovery
Responsible for producing key project documentation e.g. stakeholder mapping, project initiation, current state (As-Is) and future state (To-Be) process mapping, and user journeys.
Support User Acceptance Testing with end users, including writing user stories and securing user acceptance sign offs.
Review and analyse processes to proactively identify areas for improvement and recommend industry best practices, business process innovation, to improve user experience and address pain points.
Be the voice of the business when leading facilitation with technical colleagues, to collaboratively explore and define new solutions to business challenges and requirements.
Provide regular project progress reporting to senior management
Support the delivery of Sony Europe’s Salesforce framework, strategies, and values
You will bring:
Demonstrable experience as a Business Analyst, including Process Modelling, stakeholder management and change / transformation
Proven experience of gathering and documenting high quality business requirements
Strong stakeholder management and communication skills
Ability to work effectively on multiple projects simultaneously, in a complex environment
Ability to use communication, cultural sensitivity and negotiation to find compromises
Desirable skills you might also have:
Salesforce.com experience / certification
Experience of workshop / Design Thinking facilitation
Knowledge of Salesforce CPQ plus integrated marketing tools e.g. Marketo
Experience working in a B2B technology business
Experience working in an Agile environment
Your new office
Based at the Weybridge office, you will enjoy a vibrant and friendly working environment with full accessibility. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well- provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.
Take a look at our Weybridge office here: https://www.youtube.com/watch?v=3lwbMOzjoVA
Life at Sony
We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.
We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.
You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!
Bring your uniqueness to Sony
We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.
We are Sony Europe.
Our people collaborate in an environment of respect, integrity, and open- mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.
With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.
Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.