Problem Manager/Data Analyst - Associate

Job Description:

Job Title Problem Manager/Data Analyst

Corporate Title Associate

Location Jacksonville, FL

Overview

As a Problem Manager/Data Analyst on our Technology team, you will deliver effective problem management and data analysis for the Bank’s technology platform, resulting in the provision of stable and robust services to support business applications. You will prevent problems, resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. You will manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production. You will also identify incident trends in production and initiate and manage proactive projects to prevent problems from occurring. In addition, you will also be performing data analysis and producing management reports of incident and problem records using Tableau.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented

• Responsible for managing the full lifecycle of the Problem Management Process, while leading Root Cause Analysis activities to successfully identify root causes of problems

• Proactively identify problem trends and known error conditions and work towards a permanent solution, as well as perform detailed technology analyses to highlight weaknesses and make recommendations for improvement

• Provide regular and reliable reporting of Problem Management data to meet management requirements, while collaborating with design/architecture teams to ensure best practices are adopted to ensure stability and supportability of applications and infrastructure

• Perform trend analysis and pinpoint potential high-risk areas, and initiate resolution activities based on statistical data provided by Problem Managers, the Incident Management Team, or PM Tools

• Responsible for performing data analysis and produce management reports of incident and problem records using Tableau

Skills You’ll Need

• Experience in Client Service Support or Project Management and Global role in Financial Services Technology in a client facing function

• High level of customer awareness and commercial focus

• Strong analytic/diagnostic skills, attention to detail, communications skills, and ability to interact effectively with senior management

• University degree or appropriate technical education level and ITIL version 3 foundation certificate

• Strong Tableau skills

Skills That Will Help You Excel

• Technical education (e.g. engineer, programmer, technician)

• Problem Management experience desirable

• Ability to interact successfully with a global team in multiple time zones and to influence across the organization

• Working knowledge of incident tracking tools (e.g. ServiceNow, Remedy, Heat etc.)

• Proficient experience in utilizing Tableau

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

Hear from our people and look inside our office: DB@The Muse

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about our diversity and inclusion policy and initiatives.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.