Client Voices (Personal Investor | CDAO ) is seeking a talented data analyst. We are looking for a passionate individual who wants to leverage the power of analytics to drive improvements to the client experience. Client Experience is a proven competitive differentiator and Personal Investor business lines have organized their experience management programs around client segments and journeys. To support the lines of business, the Voices Team operates as a cross-functional group in a product ownership and delivery model.
We are seeking a highly talented senior data analyst to drive insights and enable actions for the business in advancing the reach and capabilities of the Client Voices Program (VOC). As a senior analyst, you’ll develop and refine an analytics portfolio that helps to drive the delivery of Personal Investor's VOC programs across all business lines and customer facing channels. This role will also partner with team members and broader analytics community to conceptualize, build and showcase specific data and analytics products that directly contribute to business strategy and analytics value.
As a Senior Analyst in the Personal Investor Client Voices Program, CDAO you will:
Strong candidates will have demonstrated an ability to:
Vanguard is not offering visa sponsorship for this position.
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