We’re seeking a highly motivated technologist interested in joining a fast- paced trading firm, where you’ll work directly with traders to troubleshoot live trading issues and help ensure the smooth operation of our production environment.

The Trade Support Engineer (TSE) will be an individual contributor in this role, supporting production trading desks running proprietary trading software. Reactively drive resolutions to get trading systems back in market when outages occur, and relay information related to software bugs back to development teams for patching.

We’re looking for someone who excels at problem-solving and thrives under pressure in a high-stakes, rapidly changing setting. Exceptional communication skills and a collaborative mindset are essential, as you’ll be working closely with both technical and trading teams to resolve critical issues as they arise.

Responsibilities

Troubleshoot and resolve production issues methodically, clearly communicating trade-offs and escalation decisions based on incident priority.
Monitor real-time systems for anomalies, responding or escalating as needed.
Build and apply proficiency in Linux, Python, and Bash to automate workflows, streamline manual processes, and improve operational efficiency.
Communicate effectively with both technical and non-technical stakeholders
Contributes to process improvements and knowledge-sharing materials such as runbooks, FAQs, and retrospectives.
Take ownership of tasks, reflect on feedback and lessons learned from incidents, and use these insights to support personal and team growth.

Qualifications

Solid understanding of Linux systems; able to perform troubleshooting and operational tasks via CLI.
Introductory scripting experience (Python/Bash); comfortable using and modifying existing automation tools.
Proficiency in database querying using SQL or Snowflake
Demonstrated ability to find technical solutions to open-ended or ambiguous problems with appropriate guidance.
Proactive in recognizing operational issues and recommending remediation.
Maintains a high level of attention to detail in both troubleshooting and documentation.
Demonstrates continuous improvement and responsible ownership of personal development.

Compensation

Salary Range: $150-200k, plus a discretionary bonus.
The discretionary bonus will be dependent upon the individual’s skills, experience, qualifications, and firm performance.